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Frequently asked questions

I have a question about my Sallie Mae® Student Loan, can Sallie help?

For questions about an existing student loan, please call the Sallie Mae® Student Loan department directly at 1-800-472-5543 or visit www.salliemae.com/contact-us/.

I have a question about a loan application, can Sallie help?

For questions about a loan application, please get in touch with our Sallie Mae® Student Loan Department directly at 833-622-9102.

They will be able to answer your questions and assist you in applying if you’re interested.

Who is SallieTM?

Sallie is an education solutions company! From financial aid to life on campus and beyond, there’s so much student’s need to navigate their higher education journey. We’re creating products and experiences that help students when they need it most. We’re connecting students to to free money opportunities for school, providing tools and resources to plan for college, sharing inside advice on campus life, and so much more!

How do I apply for the $2,000 No-Essay Scholarship*?

Click here to apply for the scholarship, review eligibility and official rules.

 

I haven’t decided which college I will be going to; can I still apply for the $2,000 No-Essay Scholarship*?

Yes! You can enter “undecided” in the college/university field. Even though it may not appear in the dropdown menu, the application form will recognize and accept it.

How will I know if I won the $2,000 No-Essay Scholarship*?

The winner is typically announced a few weeks after the entry deadline. Winners are notified via email, and we can only publicly announce who won after they accept the scholarship. In the meantime, remember that you can increase your chances of winning by reapplying every month. Good luck!

Where can I find a list of scholarships?

Scholly Scholarships can help you explore hundreds of opportunities and filter based on field of study, background, and more.

When attempting to apply for a scholarship, my email is not accepted, why?

Most users resolve this issue by switching to another browser.

I am not a U.S. resident; can I still apply for scholarships through Sallie?

Unfortunately, we are not able to offer our scholarships or services to students outside of the U.S. at this time.

I need help or have questions about FAFSA®, who can I ask?

For personalized assistance, you can reach the Federal Student Aid Information Center directly at 1-800-433-3243.

Is there someone I can call at Sallie to ask a question?

We are a small team and do not currently have customer service agents working over the phone. Please review the full FAQs page, to see if your question is answered, if not, feel free to contact us using the “Contact Us” form or by sending an email to team@sallie.com.

Sallie
300 Continental Drive
Newark, DE 19713
team@sallie.com

If you have questions about a Sallie Mae® Student Loan, please visit www.salliemae.com/contact-us

Sallie Mae, the Sallie Mae logo, and other Sallie Mae names and logos are service marks or registered service marks of Sallie Mae Bank.

*No purchase necessary. Void where prohibited. Odds of winning depend on number of entries received. Ends 12/31/2025.
See Official Rules.

FAFSA® is a registered service mark of U.S. Department of Education, Federal Student Aid.